Shipping policy

1. Delivery within the UAE We are pleased to provide Free Next Day Delivery for all orders across the United Arab Emirates (UAE). We strive to ensure prompt and seamless service so you can receive your items as quickly as possible.

2. Shipping to GCC Countries We provide prompt and Free Shipping on orders all over the GCC countries. Delivery times depend on the country of destination, the size of your order, and the shipment distance. Generally, delivery to GCC countries takes from 3 to 5 working days.

3. How Do I Track My Order? Shipping time depends on the specific delivery address. Once your order has been dispatched from our facility, you will receive a confirmation email containing your parcel tracking number. This information will be sent directly to your billing email address so you can monitor your shipment's progress at any time.

4. Import Duties and Taxes (For GCC Orders) Please note that international orders may be subject to local import duties and taxes upon arrival in the destination country. These additional charges are the sole responsibility of the recipient.

The exact rate will vary depending on your local customs rules and regulations. We highly recommend contacting your local customs office for more specific information before placing an order.

5. Unclaimed Parcels and Customs Refusals If you choose to refuse the required customs fees and taxes, the parcel(s) will be returned to the MoonStore.ae online store. In such cases, please be aware that a return shipping and handling fee may be deducted from your final refund to cover the incurred logistics costs.